Case Study: New Client Enhances Driver Experience with Digicore IVMS Solutions

Introduction

One of our clients that installed the Digicore IVMS 2 solution in their fleet back in August 2023, offered invaluable feedback on their experiences with Digicore’s cutting-edge telematics systems. Their detailed assessment serves as an excellent testament to the highly customizable nature of Digicore’s product range, designed to meet individual client requirements effectively.

Problem

Our client identified several system features that needed adjustments to align better with their unique operational needs. These included:

1. The system camera repetitively reading out every speed sign.
2. The tailgating / front collision warning feature.
3. The lane drifting feature.
4. A need for better control over the fatigue management aspect.

Solution

Digicore was quick to respond, underlining their commitment to ensuring that their IVMS 2.0 solutions perfectly align with their needs. Each concern raised by was addressed as follows:

1. The feature of the camera reading every speed sign was deemed repetitive and potentially distracting for drivers. Digicore agreed to remove this feature, aligning with other industry operators.
2. They suggested the removal of the tailgating / front collision warning feature. Digicore confirmed that this feature can be switched off according to client requirements.
3. The lane drifting feature was another aspect that they opted to remove. Digicore acknowledged this preference and confirmed the feature could be deactivated.
4. In terms of fatigue management, they desired improved control. Digicore was already in the process of reducing the fatigue time for the camera and could also enable the fatigue timers on the IVMS 2.0 if requested.

Digicore also clarified two key points: The Advanced Driver Assistance Systems (ADAS) in the IVMS 2.0 is monitored by the vehicle tracker, with all events captured on the Telematics Guru interface. Camera-based notifications can be minimized if preferred, providing essential context to the events.

Result

Digicore’s swift response and tailored solutions ensured that all issues and requests were promptly addressed, showcasing the flexibility of their IVMS solutions. Rapid implementation of changes, pending their approval, allowed for a follow-up review to confirm the new settings and provide the right notifications and reporting. This led to a finely-tuned system that efficiently catered to their specific requirements.

Conclusion

This case study highlights the adaptability and client-focused responsiveness of Digicore IVMS Solutions. By integrating their feedback into their solution, Digicore significantly enhanced their user experience. With the capacity to fine-tune their systems, Digicore delivers an advanced solution that can effectively cater to their clients’ diverse needs.